Privacy Policy

Last updated: May 27, 2026

APIX Eloading Center ("APIX", "we", "us") operates the APIX Load mobile application ("App"). This Privacy Policy explains what information we collect, how we use it, and your rights.

1. Information we collect

Information you give us

• Name
• Philippine mobile phone number
• Email address
• A PIN you create for authentication
• Saved beneficiary phone numbers (people you load for)

Information collected automatically

• Device identifiers (used to detect new sign-ins)
• App version and crash logs
• In-app activity (purchases, top-ups, page navigation)
• Wallet transaction history

Information from third parties

• If you link your Facebook account: your Facebook name, email, and a Facebook-issued user ID. We do not receive your Facebook password.
• Payment information from PayMongo when you top up your wallet.

2. How we use information

• To create and operate your APIX wallet
• To process telco load purchases and deliver them to the correct number
• To verify your identity via SMS OTP (sent through the Semaphore SMS gateway)
• To enable Messenger-based load purchases (if you link Facebook)
• To comply with Philippine anti-money-laundering laws (AMLA) and BSP electronic money issuer (EMI) record-keeping obligations
• To investigate fraud, abuse, or security incidents

3. Who we share with

We share only the minimum necessary data with:

• PayMongo — payment processing (BSP-licensed EMI)
• Hatchiko — SMART / TNT / SmartBro load provider
• GBITS — Globe / TM / DITO promo provider
• Semaphore — SMS OTP delivery
• Supabase — cloud database and authentication backend
• Meta / Facebook — only if you have linked your Facebook account, and only as needed for Messenger ordering

We do not sell your personal information.

4. How long we keep it

• Account profile: while your account is active
• Wallet transaction records: 5 years after transaction date (BSP and AMLA requirement)
• Audit logs: 1 year
• Crash logs: 90 days

5. Your rights

You can:

• View your data in the app
• Correct your name and email in Profile settings
• Unlink your Facebook account at any time from Profile → Messenger
• Request account deletion (see the Delete Account page)
• Contact us with privacy questions at support@apix.services

6. Security

• All data is encrypted in transit via HTTPS / TLS
• Your PIN is hashed; we never store it in clear text
• We use Supabase Row-Level Security so users can only access their own data

7. Children

APIX Load is for users 18 years or older. We do not knowingly collect data from minors.

8. Changes

We will update this page when our practices change and post a new "Last updated" date at the top.

9. Contact

APIX Eloading Center
Email: support@apix.services