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Privacy Policy
Last updated: May 27, 2026
APIX Eloading Center ("APIX", "we", "us") operates the APIX Load mobile application ("App"). This Privacy Policy explains what information we collect, how we use it, and your rights.
1. Information we collect
Information you give us
Name
Philippine mobile phone number
Email address
A PIN you create for authentication
Saved beneficiary phone numbers (people you load for)
Information collected automatically
Device identifiers (used to detect new sign-ins)
App version and crash logs
In-app activity (purchases, top-ups, page navigation)
Wallet transaction history
Information from third parties
If you link your Facebook account: your Facebook name, email, and a Facebook-issued user ID. We do not receive your Facebook password.
Payment information from PayMongo when you top up your wallet.
2. How we use information
To create and operate your APIX wallet
To process telco load purchases and deliver them to the correct number
To verify your identity via SMS OTP (sent through the Semaphore SMS gateway)
To enable Messenger-based load purchases (if you link Facebook)
To comply with Philippine anti-money-laundering laws (AMLA) and BSP electronic money issuer (EMI) record-keeping obligations
To investigate fraud, abuse, or security incidents
3. Who we share with
We share only the minimum necessary data with:
PayMongo — payment processing (BSP-licensed EMI)
Hatchiko — SMART / TNT / SmartBro load provider
GBITS — Globe / TM / DITO promo provider
Semaphore — SMS OTP delivery
Supabase — cloud database and authentication backend
Meta / Facebook — only if you have linked your Facebook account, and only as needed for Messenger ordering
We do not sell your personal information.
4. How long we keep it
Account profile: while your account is active
Wallet transaction records: 5 years after transaction date (BSP and AMLA requirement)
Audit logs: 1 year
Crash logs: 90 days
5. Your rights
You can:
View your data in the app
Correct your name and email in Profile settings
Unlink your Facebook account at any time from Profile → Messenger
Request account deletion (see the Delete Account page)
Contact us with privacy questions at support@apix.services
6. Security
All data is encrypted in transit via HTTPS / TLS
Your PIN is hashed; we never store it in clear text
We use Supabase Row-Level Security so users can only access their own data
7. Children
APIX Load is for users 18 years or older. We do not knowingly collect data from minors.
8. Changes
We will update this page when our practices change and post a new "Last updated" date at the top.
9. Contact
APIX Eloading Center
Email: support@apix.services